- Can I login from any computer or am I limited to a single computer?
- Do you offer volume licensing (corporate subscription)?
- Do you offer discounts to government, education and non-profit institutions?
- When I try to play the video, it says ‘Server not found’. Why is that?
- How do I contact SharePoint-Videos?
- How do I change my Credit Card info on file?
- I just signed up, but did not get my username and password in the email. Why not?
- How long are your videos?
- Can I view the videos on my tablet computer or mobile phone?
- Can I download the videos?
- Site Subscription vs. Video Package. What’s the difference?
- Will there be any updates to the DVDs?
- Can I send you a purchase order?
- How do I cancel my membership?
Can I login from any computer or am I limited to a single computer?
You can login to the site from any computer. However, you can only be logged in to one computer at a time.
Do you offer volume licensing (corporate subscription)?
Yes, we offer volume licensing and corporate subscription to our video tutorials. Our goal is to help you train All of your SharePoint users (End users, developers, administrators).
Do you offer discounts to government, education and non-profit institutions?
Yes, we offer a 10% discount to government, education and non-profit institutions on all single user license DVDs (code listed at bottom of the DVDs page), and our various corporate memberships. For more information on corporate memberships and volume licensing, please contact us.
When I try to play the video, it says ‘Server not found’. Why is that?
The most likely cause is that a firewall is blocking access to our videos (our videos are hosted with the trusted Amazon Cloudfront system). In many corporate offices system administrators don’t want anyone to watch videos while at work so they block certain ‘ports’. We have found that usually opening up port 1935 does the trick. Make sure the firewall you are behind has this port open.
How do I contact SharePoint Videos?
The best way to get in contact with us is the contact us form or through email directly (info@sharepointelearning.com). We will reply to you ASAP. If you need to talk on the phone, please call us at (630) 297-7865.
How do I change my Credit Card info on file?
If you subscribed using a credit card, please contact us and we’ll send you the link to a location where you can safely change your credit card info on file.
If you subscribed using PayPal, you will need to update your credit card in your PayPal account.
I just signed up, but did not get my username and password in the email. Why not?
Please check your junk email folder. If you don’t find the email there, please contact us.
Can I view the videos on my tablet computer or mobile phone?
Absolutely! All tablet computers (iPad, Xoom, etc) and mobile devices (iPhone, iPod Touch, Android devices etc) are supported.
How long are your videos?
10 minutes on the average with a couple of exceptions: The end user video tutorials are 2 minutes or less for easy consumption by SharePoint end users. The recorded webinar videos are around 65 minutes long.
Can I download the videos?
No, the videos can only be streamed. If you wish to view the videos offline, please consider purchasing one of our video packages.
Site Subscription vs. Video Package. What’s the difference?
Video packages address a specific area of knowledge. Rest assured, these video packages have been finalized. No updates will be made to its content later. You will own the content and can watch it offline.
Site subscription allows you to watch all videos on the site. They can all be watched online, but cannot be downloaded to watch offline. You will not have access to the videos once you are no longer a subscriber.
| Video Package | Site Subscription | |
| Own the videos and watch them offline at your own convenience |  |
|
| Access to all of the videos on the site (with an active subscription) | |
Will there by any updates to the DVDs?
No, the DVDs are complete and each focus on a particular subject area. No updates will be made to them in the future.
Can I send you a Purchase Order?
Yes! If your company handles purchasing via purchase orders, we can accommodate you (for DVD purchases, one year site membership and corporate licensing). We accept purchase orders on official company purchase order letterhead with net-30 day payment terms. Please make sure your purchase order includes all necessary information for order processing, such as shipping and billing address, contact information, etc.
Following is our business address to set us up in your system:
Rehmani Consulting, Inc.
13400 S Route 59, Ste 116
Plainfield, IL 60585
You can send your purchase order to info@sharepointelearning.com as an attachment (PDF, JPG, TIF, Word doc, etc.). Once received, we will begin processing your purchase order. You do not need to set an account up with us in order to purchase via purchase order. Simply send your PO to us. If we need further information from you, we will contact you.
How do I cancel my membership?
We’re sad to see you go and hope that you provide us with some feedback before you do.
If you subscribed using PayPal, it’s their policy that only the subscriber can cancel using their own account using the following procedure:
- Log in to your PayPal account.
- Click History at the top of the page.
- Find the subscription in your history.
- Click the Details link for the subscription.
- Click the Cancel Subscription button.
If you subscribed using our shopping cart using your credit card directly:
- Navigate to http://www.sharepoint-videos.com.
- Log in to your account.
- Click on Manage Your Subscription
- From My Memberships section, click Cancel to cancel your subscription.
